When using QuickBooks in a multiple-user setup, it is usual to see error code 6123, 0. This error often shows a message saying, “Connection to QuickBooks company file has been lost.” Since this error usually stops access to the company file, it is important to fix it quickly.
To better understand QuickBooks error code 6123,0, this article provides detailed information. Keep reading to find out more, or you can contact our technical support at +1-xxx-xxx-xxxx for quick help from our qualified professionals for any QuickBooks questions.
What is QuickBooks Error Code 6123, 0?
QuickBooks error code 6123, 0 is part of the 6000 series. It often happens when you try to open a company file. This error can also show up in other situations, like:
• Retrieving a backup of the company file.
• Accessing a company file in multi-user mode.
• Opening the file directly from a network.
When working with a QuickBooks company file over a network, you might see one or more of these error messages:
• QuickBooks Error 6123, 0
• QuickBooks company file connection lost
• Error connecting to the server
An example of what the error message might look like is displayed below on your screen.
Important Note
This error might happen if you are using McAfee security software. You also need to understand that McAfee is not Intuit product and Intuit can’t assist if the problem is in McAfee. In such situations contacting the McAfee support to seek further assistance is advised.
What Causes QuickBooks Error Code 6123, 0?
Several factors can lead to QuickBooks Error Code 6123, 0, including:
- A corrupt network connection on the main computer.
- A firewall blocking the port needed to communicate with the server hosting the company file.
- Damaged QBW files.
- Corrupt QuickBooks data or program files.
- Multiple QuickBooks database services running simultaneously on your system.
- Attempting to open the same company file with a newer version of QuickBooks.
- Restoring a backup from a flash drive or other removable storage device.
- A damaged Windows user profile.
Methods to Eliminate QuickBooks Error Code 6123, 0
The steps to fix QuickBooks error code 6123, 0 depend with the circumstances under which this error occurs. Make sure to use the right procedure suitable for your case in order to correct the problem.
Methods to Eliminate QuickBooks Error Code 6123, 0
The general ways to solve QuickBooks error code 6123, 0 depends on the specific situation in which the error arises. Therefore, it is important to apply the appropriate solution based on the scenario to resolve the issue effectively.
Condition 1: Resolving Error 6123 When Restoring a Backup (.qbb) on a New System
If you encounter error 6123 while restoring a previously backed-up company file on a new system, the following steps can help you resolve the issue.
Process 1: Use a Portable Company File (.qbm) to Restore Your Company File
- Open QuickBooks Desktop on the system where the backup was originally created.
- Access the original company file on that system.
- Create a portable company file (.qbm) from the original company file.
- Transfer to the new system and open QuickBooks Desktop.
- Restore the company file using the portable file (.qbm) instead of the backup file (.qbb).
Process 2: Utilize the QuickBooks Auto Data Recovery (ADR) Tool
The QuickBooks Auto Data Recovery (ADR) tool can often resolve errors like 6123, 0. Restoring an ADR copy of your file might eliminate the issue. Follow the steps provided for using the Auto Data Recovery tool to check if it fixes the error permanently.
Condition 2: Manually Configure the Multi-User Setup
If you encounter the error while using QuickBooks in multi-user mode, configuring the setup manually might help. You can follow the steps below to adjust the settings:
Step 1: Rename the .ND and .TLG Files
Changing the names of the Network Descriptor (.ND) and Transaction Log (.TLG) files can sometimes resolve the issue. The steps are as follows:
- Open the folder where your company file is stored.
- Locate the .ND file corresponding to the company file.
- Right-click on the .ND file and choose Rename.
- Add .old at the end of the file name.
- Repeat the same process for the .TLG file.
- Once you’ve renamed both files:
- Open QuickBooks Desktop and access the company file.
- Re-scan the company file using QuickBooks Database Server Manager.
Proceed to stop the database server process. Use the appropriate steps based on your Windows version to complete this task.
For Windows 10 & 8
- Press the Windows key and type Task Manager into the search bar.
- Click on Task Manager to open it.
- Select More Details to expand the view.
- Navigate to the Details tab.
- Locate QBDBMgrN.exe from the list.
- Right-click on QBDBMgrN.exe and select End Task.
- Repeat the process until all instances of QBDBMgrN.exe are stopped.
- Finally, close Task Manager.
For Windows 7
- Press Ctrl + Alt + Delete simultaneously.
- Select Task Manager from the options.
- In the Processes tab, click on the Image Name column to sort the list.
- Find QBDBMgrN.exe, right-click on it, and choose End Task.
- Repeat the steps for each instance of QBDBMgrN.exe.
- Close Task Manager once all processes are stopped.
Step 2: Correct Folder Permissions
To avoid issues, check the folder permissions for the QuickBooks desktop company file. Ensure the file is stored on the host system.
Key Permissions:
Full Control: Grant Full Control to the required folders to resolve any permission-related errors.
Why Proper Permissions Matter:
- Improper permissions can cause errors, affecting the smooth functioning of QuickBooks.
- Ensure that the folder containing the QuickBooks company file is accessible by the host system.
Step 3: Move the company file to a different location
To determine if the problem lies with the file path, follow these steps:
- Try a different location: Move your company file to a different folder or drive to isolate the issue.
- Test the file: Open the file from its new location to see if it works correctly.
By moving the company file to a different location, you can verify if the issue is related to the file path.
Step 4: Check Firewall & Antivirus Ports
Step 5: Toggle Hosting Settings in QuickBooks
- To begin, open your company file in QuickBooks.
- The next step involves selecting the ‘File’ option from the menu.
Immediate Actions to Take
Switch to Single-User Mode:
Choose to switch to single-user mode, ensuring you are the only user accessing the company file now.
Tips and Precautions
- Be aware that switching to single-user mode may temporarily limit access to the company file for other users.
- Always follow this step to maintain data integrity and security.
Stop Hosting Multi-User Access
To prevent others from accessing your file, follow these steps:
- Navigate to Utilities: Go to the ‘File’ menu and click on ‘Utilities’.
- Select Stop Hosting Multi-User Access: From the Utilities menu, choose ‘Stop Hosting Multi-User Access’.
By stopping multi-user access, you can safely modify or close your file without anyone else being able to access it.
To select the host multi-user access, follow these steps:
- Click on ‘File’ in the menu.
- Select ‘Utilities’ from the dropdown menu.
- Choose ‘Choose host multi-user access’ from the sub-menu.
This will allow you to access and manage multi-user settings for your host.
Alternatively, you can also use the keyboard shortcut to quickly access this option.
To conclude the process, navigate to the File option and choose Switch to multi-user mode.
The action to complete the process is to access File and then select Switch to multi-user mode.
To finalize the process, select the File option from the menu and switch to multi-user mode.
Condition 3– In case the company file fails to open or upgrade, thereby rendering an error, please follow the steps below.
To execute the following procedures,
Step 1: Rename the company file name or remove any special character from the name.
- This is another method of resolving the QuickBooks error when users are opening a company file.
- No special type of character or space even also should not reside with the file name, provided this isn’t allowed to extend beyond 30 characters
Process 2: Using QuickBooks’ Tool Hub Program
When you are having difficulty opening a company file, QuickBooks recommends using the QuickBooks tool Hub. The step-by-step instructions for setting up and working with the tool:
Step 1: Download and run QuickBooks tool hub file
- Initially, in QuickBooks accounting software, close the process.
- After that, download the file QuickBooksToolHub.exe. Save the file in a place you can efficiently find.
- Operate on-screen prompts to agree with the terms and complete the installation.
- In addition, double-click the icon available to install QuickBooks tool hub on a Windows desktop.
In case you couldn’t see the icon anywhere, look for QuickBooks Tool hub in Windows search and select the program from there.
Step 2: Use QuickBooks File Doctor Tool
- The QuickBooks File Doctor tool automatically detects and fixes issues with your files.
- To use the tool, open the QuickBooks Tools Hub and follow these
- Once the File doctor tool is open, select the company file from the available options by clicking on it.
- If you can’t locate the file, click on the ‘Browse’ option to search for it on your system, specifically looking for the file with the name ‘[your company name].qbw’.
- To proceed, choose the option to inspect your company file only, then click ‘Continue’ to initiate the diagnosis.
- Choose the company file by selecting it from the list displayed.
- If you can’t find the file in the list, looking for the file called ‘[your company name].qbw’ on your system and then selecting it.
- To diagnose the file, select the option to check your company file and then click
- From here, just type the QuickBooks admin password followed by clicking next.
- The QuickBooks File Doctor device will begin the repair process which could take a bit of time on its own.
- At last, access the company file from the list and then click on the Open QuickBooks option.
- Note that there will be no problem when we can actually open the file. But remember to back up the company file after the opening.
Step #3: Run Quick Fix my program from tool hub program
The user also can use quick fix my program to properly fix the problem, as presented in the following step-by-step instructions:
- First off, the Software Problems tab is clicked on the Tool Hub.
- Now the Quick Fix my Program tab has to be selected.
- Quick Fix my Program tab
- The process might take a minute; however, if you have multiple versions of QuickBooks installed on the system, it might take even longer than a minute to open.
- Afterward, open QuickBooks and verify whether the issue is fixed.
Process 3: Alter the Name for .ND and .TLG File
One of the solutions for cleaning up the issue from its essence is changing the names of the .nd and .tlg files only.
- First of all, open the folder that consists of the company file.
- Then, open the corresponding .ND file,
- After that right-click the Company file, and then go with Rename option.
- Then, Rename the .ND files to .ND.OLD.
- And then Have the .TLG file chosen and named the same way to that how you have renamed the Network (.ND) file.
- Rename this file to .TLG.OLD too.
- Open the QuickBooks company file.
- Set the right permissions on the folder.
It may be that the correct folder setting would be full access. This actually depends on the Windows settings and login information of a Windows user.
Beside these there are some other options mentioned below that may assist to fix the issue of QuickBooks Error Code 6123.
- Make a new Window User
- Restart your system in Safe Mode
- Disable the system security programs
- Re-installation of QuickBooks application
Winding Up
We trust this write-up helps you figure out everything about Quickbooks Error Code -6123, 0. All you have to do is apply a particular remedy on this page and resolve the error that somehow crept into your system.
If it doesn’t help you or brings on any new problem with QuickBooks, be free to call: +1-xxx-xxx-xxxx for 24*7 QuickBooks Error support. You will then get an immediate solution from our QuickBooks Support Team.
FAQ
To fix QuickBooks Error Code 6123 0, first, check your internet connection to make sure it’s stable. Next, ensure that QuickBooks is updated to the latest version. You can also run the QuickBooks File Doctor tool to fix any issues with your company file. Sometimes, disabling your antivirus or firewall temporarily can help, as they might be blocking QuickBooks. Lastly, try renaming the .ND and .TLG files, as these can get corrupted and cause the error.
To fix a QuickBooks update error, first, check your internet connection to ensure it’s stable. Next, restart your computer and try updating again. If that doesn’t work, run the QuickBooks Update Repair Tool to fix any issues. You can also temporarily disable your antivirus or firewall, as they may be blocking the update. If the error persists, uninstall and reinstall QuickBooks to ensure a clean installation.
Error 6131 0 in QuickBooks occurs when there’s an issue with your company file, typically caused by a damaged or corrupted file. It can also appear if QuickBooks is unable to access the file due to network problems or security software blocking it. To fix this, try running the QuickBooks File Doctor, check your internet connection, or restore a backup of your company file if needed.
To fix a corrupted file in QuickBooks, first, try using the QuickBooks File Doctor Tool to repair the file. If that doesn’t work, restore a backup of your company file. You can also rename the corrupted .TLG and .ND files, as this often resolves issues. If the problem persists, try rebuilding your company file by using the Verify and Rebuild Data tool in QuickBooks.
